Return And Refund Policy
Thank you for shopping with us. We aim to ensure you have a seamless experience with our products. If you’re not completely satisfied with your purchase, we offer a 30-day return policy. Please review the following guidelines and instructions for returning and refunding your order.
Returns
To initiate a return, contact our customer support team within 30 days of your purchase. You can reach us by phone at +1 775-517-2724 or by email at [email protected]. Our support team will guide you through the return process and provide a return authorization number.
For a return to be eligible, the following conditions must be met:
- The item must be in new and resalable condition.
- The item must not be damaged or defective due to your actions.
- The return request must be made within 30 days of purchase.
- A valid reason for the return must be provided.
When contacting us for a return, please include the following information:
- Order number
- Brief description of the reason for the return
Our return department will carefully review your request and provide further instructions. Ensure that all information provided is accurate and valid.
Refunds
Once your return is received and inspected, we will process your refund to your original payment method. If you prefer a different payment method, please contact us at [email protected] to make the necessary arrangements. Note that any additional fees associated with the alternative payment method will be deducted from the refund amount.
Please allow up to 5 business days for the refund to be processed after we receive your returned items. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.
Exchanges
We also offer exchanges for eligible items. If the desired exchange item is not in stock, you may choose to wait for restocking or request a refund instead.
Return, Refund And Exchange Address
Returns,refund or exchange requests are accepted at 1209 MOUNTAIN ROAD PL NE STE R ALBUQUERQUE NM USA 87110. Please bring the product and remember the order number for the item you wish to return, refund, or exchange before coming to our store. We may require identity verification through the email or phone number provided in your order at the time of pre-payment.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us within 30 days of receiving the product. We will take immediate action to resolve the issue and ensure your satisfaction.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item received was defective or not as described
No Restocking Fees
We don’t impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.
Dedicated Customer Support
Our dedicated Customer Service Team is here to assist you every step of the way. Whether you have questions about returns, need assistance with an exchange, or want to inquire about your order, we’re just an email away.
Email: [email protected]
Operating Hours: Monday – Friday | 09:00 AM – 06:00 PM (EST)
At Chatty Zebra, we’re committed to providing you with exceptional products and service. Your satisfaction is our top priority, and we’re here to ensure your good shopping experience with us. So, shop with confidence knowing that we’ve got you covered every step of the way.
Contact Information
Feel free you can contact us at:
- Email: [email protected]
- Phone: +1 775-517-2724
- Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST)
- Address: 5015 Westheimer Rd, Houston, Texas 77056, United States
Enjoy your shopping experience with us!